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Shipping/Delivery policy

1. AVAILABILITY OF PRODUCTS

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.



2. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.

We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.



3. DELIVERY

We will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation within 2 working days after the order is sent to us.

Notwithstanding Clause 1 above regarding product availability and except for extraordinary circumstances, we will endeavor to send the order prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid.

For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

3.1. Customs and duties
Customs for international deliveries and countries outside Vietnam may charge import taxes and duty. These may be due on delivery or after delivery. These duties and taxes are not payable by SansBorne Saigon and cannot be reimbursed or refunded by SansBorne Saigon.

3.2. Tracking
An automated email (Delivery Confirmation) will be sent to inform you that your order has been processed and shipped along with a parcel tracking identification number that allows you to track your order, together with a date when can you possibly receive the order.



4. INABILITY TO DELIVER

If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our studio.
If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day.

If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the order and it will be terminated. As a result of the termination of the order, we will return to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this order has been terminated.

Please keep in mind that transport derived from the termination of the order may have an additional cost which we will be entitled to pass on to you.



5. TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS

The products shall be under your responsibility from the moment of delivery to you as outlined in Clause 3 above.
You will take ownership of the products when we receive full payment of all amounts due, including delivery charges.