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Privacy policy

1. THE PURPOSE AND SCOPE COLLECTING INFORMATION

The collection of personal information is executed based on customer’s self-declaration to register as a SansBorne Saigon’s member at website www.sansbornesaigon.com, the collected information shall include but not limited to:
• Personal information such as: name, sex, age, birthday;
• Contact information such as: address, mobile number, email;
• Other information to support the promotion programs.

The purpose of collecting infomraiton is:
i. To provide services, goods as customer’s demand;
ii. To confirm when customer registers services on website www.sansbornesaigon.com
iii. To manage website www.sansbornesaigon.com, update information about website, promotion programs, etc to customer
iv. To ensure the interest of customer when SansBorne Saigon detects any fraudulent, account-destructive or customer-deceiving activities
v. To contact, support and solve issues of customer.

To avoid any doubt, during the payment process, SansBorne Saigon only stores the information of the purchase order that has been paid by customer, bank account information shall not be stored by SansBorne Saigon.



2. THE SCOPE OF USING INFORMATION

SansBorne Saigon shall use personal information of the customer for the purpose as mentioned at Clause 1 only for other purpose (if any) with condition that SansBorne Saigon shall announce and obtain the customer’s consent.

2.1. Giving consent
As a customer, you give us your consent to use your personal information once you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that your consent to our collecting it and using for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.

Customer hereby understands and agrees that SansBorne Saigon is obligated to provide customer’s information upon request/decision of a competent authorities and/or applicable law. SansBorne Saigon shall not be responsible for confidentiality obligation in this case.



3. TIME

Customer data shall be stored from the date of registered until the customer requires SansBorne Saigon to delete information. For closed accounts, we still keep customer personal information for fraud prevention, investigation, troubleshooting etc. This information will be stored in our servers up to twelve (12) months, after that we will permanently delete customer personal information.



4. GUIDELINE FOR ADJUSTING INFORMATION

In order to adjust personal information, customer may log-in and adjust information by themselves, except for Full name.



5. SANSBORNE SAIGON COMMITS

All personal information of customer collected form the website www.sansbornesaigon.com shall be stored carefully; only the customer may log-in into their account by using account’s name and password.

SansBorne Saigon commits to maintain its confidentiality obligation, not shared, disclose or transfer any personal information of customer or transactions implemented on application for any third party without customer consent, except when required by Government Authorities, or in accordance with law or such disclosure is necessary for SansBorne Saigon to provide its products to customer.

With our best efforts, we will employ appropriate technology solutions to prevent thief or unauthorized access to the information; unauthorized use, alternation or destroy of the information. However, we cannot undertake to prevent all infringements, authorized ue of personal information that beyond SansBorne Saigon’s controls. We will not be liable in any way for any disputes or damages arising out of or in connection with such the infringements, unauthorized access or use.

In cases where the information server is being attacked by the hackers, resulting the loss of client’s personal information and adversely affecting the client, SansBorne Saigon will immediately inform the client and submit the case to the appropriate authority for investigation.

For online transactions that being processed through the website www.sansbornesaigon.com, we do not store the customer’s payment card information. The customer’s account information, payment card information shall be protected adequately by the payment gateway partner of SansBorne Saigon complying with the recognized international standards.

The customer is obligated to safeguard their Account ID, password and email account confidentiality. SansBorne Saigon will not be liable for any damage, loss (if any) due to the client not complying with this privacy policy.

The customer is strictly prohibited from using tools or programs to interfere or alter our data without the authorization. In cases where we detect that the customer has fraudulently fake the information or spread unauthorized information, we shall transfer the information to the Government Authorities for investigation according to law.